2024 UCOP Operations and ITCS Client Satisfaction Survey - FAQs

• Welcome!
  
• Which departments/services will I be asked to evaluate in this survey?
  
• Are my responses confidential?
  
• How long will the survey take to complete?
  
• What if I can't finish it all at once?
  
• How will the information be used?
  
• Will the survey be given again?
  
• Schedule of this year's survey
  
• SURVEY HELP
  

• This is the second year of the UCOP Operations and IT Client Services (ITCS) Client Satisfaction Survey. The goal of the survey is to establish a baseline for continually assessing the effectiveness of UCOP Operations and ITCS services. We plan to administer this survey annually to assess our progress over time.

• The survey covers some, but not all of the services, processes, and tools offered by UCOP Operations and IT Client Services. You will only be asked to rate the services, processes, and tools that you have used in the past 12 months. Your confidential survey responses will contribute to our efforts to improve service areas, processes, tools, and customer service.

• Yes. Individual responses are confidential. UCOP Operations and IT Client Services will receive reports with aggregate information of survey sections with at least five respondents per section. If you have any further technical questions regarding confidentiality, please contact survey-UCOP-Operations-ITCS@ucop.edu.

• Each of the 37 survey sections should take approximately 2-3 minutes to complete. As a reminder, you only need to rate the services, processes, and tools you have used in the last 12 months.

• If you cannot finish the survey all at once, you may return to it later. Just click the FINISH LATER button. Your responses will be saved from where you left off. Be sure to keep your original email with the link to re-enter your survey. Once you hit SUBMIT SURVEY, your survey has been submitted and you cannot return to make any changes.

• UCOP Operations and ITCS leadership will review the survey results to identify what is going well, and what needs improvement. Areas that need improvement will be prioritized and a plan for making improvements will be developed to address survey feedback.

• Yes, we plan to administer the survey annually to measure our progress.

• Survey opens on Tuesday, April 2, 2024.
• Reminder emails will be sent to those that have not completed the survey on April 9 and April 16.
• The last day to participate in the online survey is Friday, April 26 by 11:59 p.m.

• Contact survey-UCOP-Operations-ITCS@ucop.edu